Call Center Agent

About Strive Global Events

At Strive Global Events, we believe that every event is an opportunity to tell a story, build connections, and inspire action. As a global agency specializing in event management and marketing, we blend creativity, strategy, and innovation to deliver experiences that leave a lasting impression

About the Role

We are seeking a reliable, motivated, and customer-focused Call Center Agent to join our team in Miami FL.and support daily customer communication and event-related operations.

The Call Center Agent will be responsible for handling incoming and outgoing calls, assisting customers with general inquiries, providing accurate event-related information, and ensuring a positive customer experience. This position is ideal for an entry-level candidate with strong communication skills who enjoys helping people and working in a team-oriented environment.

Responsibilities

• Handle incoming and outgoing phone calls in a professional and friendly manner.
• Respond to customer inquiries regarding events, schedules, services, and general information.
• Provide accurate information and assistance to customers, guests, and potential clients.
• Document customer interactions, inquiries, and follow-up requests accurately.
• Assist with resolving routine customer concerns and directing complex issues to the appropriate department.

Qualifications

• High School Diploma or equivalent required.
• Previous call center, customer service, or administrative experience is a plus but not required.
• Strong verbal communication and active listening skills.
• Friendly, professional, and customer-oriented attitude.
• Good organizational skills and attention to detail.
• Ability to handle multiple inquiries and prioritize tasks effectively.
• Comfortable speaking with customers over the phone.

What We Offer

• Competitive weekly pay
• Training provided
• Opportunities for growth within the company
• Supportive and team-oriented environment
• Stable, full-time schedule