Call Center Representative

About Strive Global Events

At Strive Global Events, we believe that every event is an opportunity to tell a story, build connections, and inspire action. As a global agency specializing in event management and marketing, we blend creativity, strategy, and innovation to deliver experiences that leave a lasting impression

About the Role

We are seeking a reliable, organized, and customer-focused Call Center Representative to join our Atlanta, GA team and support daily customer communication and event-related operations.

The Call Center Representative will be responsible for handling incoming and outgoing phone calls, responding to customer inquiries, providing accurate information about company services and events, and assisting with general customer concerns.

Responsibilities

• Answer incoming and outgoing phone calls promptly and professionally.
• Respond to customer inquiries regarding events, schedules, services, and general information.
• Provide accurate information and assistance to customers, guests, and potential clients.
• Handle customer questions and resolve routine concerns in a courteous manner.
• Document customer interactions, inquiries, and follow-up requests accurately.
• Maintain organized call records and customer information.
• Communicate with internal departments to coordinate customer requests and provide updates.

Qualifications

• High School Diploma or equivalent required.
• Previous call center, customer service, receptionist, or administrative experience is a plus but not required.
• Strong verbal and written communication skills.
• Excellent interpersonal and active listening abilities.
• Friendly, professional, and customer-oriented attitude.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.

What We Offer

• Competitive weekly pay
• Training provided
• Opportunities for growth within the company
• Supportive and team-oriented environment
• Stable, full-time schedule