Austin
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Customer Service Specialist
Description
About Strive Global Events
At Strive Global Events, we believe that every event is an opportunity to tell a story, build connections, and inspire action. As a global agency specializing in event management and marketing, we blend creativity, strategy, and innovation to deliver experiences that leave a lasting impression.
About the Role
We are seeking a motivated and customer-focused Customer Service Specialist to join our Austin team. In this role, you will serve as a key point of contact for clients, guests, and internal teams, providing high-quality support before, during, and after events. This is an excellent opportunity for someone who is friendly, reliable, and eager to grow professionally in a fast-paced, event-driven environment.
Responsibilities
- Assist clients and customers with questions, requests, and general support needs
- Provide customer support via phone, email, and in-person interactions
- Resolve issues promptly while maintaining a professional and positive attitude
- Maintain accurate customer records, notes, and service documentation
- Support event teams with customer-related coordination and assistance
- Communicate clearly and effectively with internal departments
Minimum requirements
Qualifications
- High School Diploma or equivalent required
- Customer service, hospitality, retail, or call center experience preferred
- Strong communication and interpersonal skills
- Friendly, dependable, and professional demeanor
- Basic computer and data entry skills
- Ability to work in a fast-paced environment
What We Offer
- Competitive weekly pay
- Paid training and ongoing support
- Opportunities for advancement
- Supportive and team-oriented work environment
- Hands-on experience with events and customer engagement
